Bought from pcbuilderqatar.com? Here is everything you need to know to get a smooth and successful refund or return.

 

Our Refund Policy If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.

– If pcbuilderqatar.com is unable to obtain products: a reasonable time of 7-10 days from the date of the order has to be given.

– Products faulty on arrival and non-repairable.

– Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case, you will have to return all the items in this offer.

– Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.

– We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.

– Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

– 7 Days money back Guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CDs or DVDs) and accessories ( cables, chargers, batteries…) are still sealed.

 

Getting your refund

All valid refund for orders paid in cash or card on delivery will be refunded in cash. Furthermore for order paid online via card the refund will be to your bank account. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.